Delivery Information

Our standard delivery costs are £25.00 plus VAT, which covers mainland England, Scotland (Excluding Highlands) and Wales. For all other areas around the UK (including Northern Ireland), we will make an additional delivery charge. We will advise you of this charge before your order is dispatched. For deliveries to these areas we are happy to provide a free quotation upon request.

Additional delivery charges will apply to cast iron orders under £750.00 plus VAT. We will advise you of this charge before your order is dispatched.

Goods ordered and in stock will be despatched the following working day (plastic orders only) and you will receive them the next day. An order received after 12noon Monday, will be delivered on Wednesday. Steel products standard delivery is 3-5 working days, next day delivery is available on stock items at an additional charge. Some products have extended delivery times; further information is available at the top section of each product page. If your order is time critical, please contact our Sales Office for an estimated delivery date before you place your order. On receipt of your paid order we will send you an order acknowledgement informing you of your estimated delivery date.

If there are any vehicle access restrictions to your delivery address you must inform us immediately. If an attempt to deliver your order fails, because of vehicle access issues, you may incur additional delivery charges.

All deliveries should be signed for. If a signature cannot be obtained some couriers will leave the goods in a safe location, but we cannot be held responsible for shortages or damages where goods have not been signed for. We also cannot always guarantee that the order can be left without a signature, as it is some courier's terms and conditions that goods cannot be left without a signature. Please do not arrange any labour until your materials are on site, as we are unable to compensate you for your time in the event of a late delivery.

All plastic fittings are supplied in a cardboard box or plastic bag. Plastic pipes are usually supplied in packs of 2. Inside the packaging or attached in a sealed envelope will be your Delivery Note. In the event that you are not satisfied with our products due to damage, incorrect quantity or wrong product, please raise your claim in writing within 3 working days after the delivery date. Claims received after 3 days cannot be considered. 

In the event you order the wrong item. On stock items a full refund will be given if the product is returned in saleable condition (See returns policy for more information). However, certain items are supplied direct from the manufacturer and returns are only allowed subject to the manufacturer's discretion and also may be subject to re-stocking charges. Where the product supplied has been made to order by the manufacturer the goods are non-returnable.

Please feel free to call us should you require any clarification on what goods can or cannot be returned and we will advise accordingly. However, you will be responsible for returning any unwanted goods at your own cost to a prearranged location we confirm (we cannot arrange collections).
   
If you have ANY questions about our products, or want to give us some feedback about your shopping experience with us, please feel free to contact us on 0330  2231731 or email: sales@guttercentre.co.uk