In the first instance we recommend you contact us before you confirm your order to establish which are stock and non stock items.
All requests to return items must be made in writing first. You can return stock items within 14 days of your purchase for a full refund (excluding any carriage charges), subject to the items being unused, still in the original packaging, not special ordered and in saleable condition.
Returns of any non stock items, goods delivered direct by the manufacturer or metal guttering/ rainwater, coping or Harmer products (Cast Iron, Aluminium and Steel) are subject to the manufactures discretion and may incur a re-stocking charge. Unfortunately we are unable to arrange collections so you will be responsible to return the goods, in a saleable condition, to the address we provide you at your own cost.
If any product supplied has been made to order by the manufacturer the goods are non-returnable. This includes all aluminium mill or powder coated products. Please feel free to call us should you require returning any goods and we will advise accordingly.
Please contact us first to arrange any returns as this may be to the manufacturers address or to the Gutter Centre warehouse. We will also require a copy of your original purchase invoice with any returned items.
As soon as the items have been returned, checked back into our warehouse or manufacturers yard and confirmation that the goods returned are in a saleable condition, we will arrange for a refund back to the original credit/debit card that you used for your purchase, less any re-stocking charge applicable.
If you require ANY further information or need our assistance. Please do not hesitate to contact us by phone on 0330 2231731 or email us at firstname.lastname@example.org