Returns

In the first instance, we recommend you contact our sales office before placing any order to establish whether the product is a stock, non-stock or made/painted to order item.

All requests to return items must be made in writing first. 

You can return stock items within 14 days of your purchase for a full refund (excluding any carriage charges), subject to the items being unused, still in the original packaging, not special ordered and in saleable condition.

Returns of any non-stock items, which are goods delivered direct by the manufacturer, are subject to the manufactures discretion and may incur a re-stocking charge. You will not be able to return any non-stock items to Gutter Centre directly. Examples of non-stock items can include, but are not limited to, metal/GRP/plastic rainwater and soil goods, roof outlets, gullies, channels, drains and pedestals etc. Please note however, a lot of products in these categories are made or painted to order (non-returnable) so it is important you check before placing any order.  

If any product supplied has been made or painted to order by the manufacturer, the goods are non-returnable. This typically includes, but is not limited to, all aluminium mill or powder coated products, GRP, steel and cast iron products.

Once the return has been accepted, we will provide you with the returns address and any references which need to be included. Unfortunately, we do not offer a collection service so you will be responsible to return the goods, in a saleable condition, to the address we provide you at your own cost.

We always recommend you send the goods via a tracked service as Gutter Centre accepts no liability for goods which go missing or are damaged in transport.

Once the items have been returned and checked over, providing they meet the above conditions, we will arrange for a refund (less any re-stocking charges if applicable) back to the original credit/debit card.

Any returns sent without being accepted by Gutter Centre in writing will be refused.

If you have ANY other questions or require further clarification about a return, please feel free to contact us on 0330 223 1731, sales@guttercentre.co.uk or customerservices@guttercentre.co.uk